THE KOOKAI (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or purchase from our online store.
1. Information We Collect
Depending on how you interact with our store, we may collect:
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Your name
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Billing and delivery address
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Email address
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Telephone number
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Order and transaction details
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Products purchased or viewed
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Information you provide when contacting customer service
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Account information, where applicable
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Device, browser, IP address, and website usage information
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Marketing preferences
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Cookies and similar technologies
We generally collect information directly from you when you place an order, create an account, contact us, subscribe to marketing communications, or interact with our website.
2. How We Use Your Information
We may use your information to:
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Process and fulfil orders
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Arrange delivery
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Process payments and refunds
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Provide customer service
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Respond to enquiries
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Manage your account
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Improve our website, products, and services
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Detect and prevent fraud or misuse
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Send marketing communications where permitted by law
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Comply with legal and regulatory obligations
We only use personal information where we have an appropriate legal basis to do so.
3. Cookies
Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, understand how customers use our website, improve functionality, and support relevant marketing.
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.
4. Third-Party Services
We may use trusted third-party providers to help operate our business, including providers for:
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Payment processing
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Website hosting and e-commerce services
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Shipping and delivery
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Analytics
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Marketing and advertising
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Customer support
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Fraud prevention
These providers may receive information necessary to perform services on our behalf. They are expected to handle information in accordance with applicable privacy requirements.
Where information is disclosed overseas, we take reasonable steps to address applicable privacy obligations.
5. Data Security
We take reasonable measures to protect personal information against loss, misuse, unauthorised access, modification, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to fulfil orders, maintain business records, resolve disputes, and comply with legal obligations.
7. Your Privacy Rights
Depending on applicable Australian privacy law, you may have rights relating to your personal information, including rights to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete information
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Ask questions about how your information is handled
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Make a privacy complaint
We will respond to privacy requests within the timeframe required by applicable law.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
9. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact us:
THE KOOKAI
Email: info@thekookai.com.au
Phone Number: +61 4 1234 5678