1. How can I place an order?
Simply browse our collections, select the product you would like to purchase, choose the required options, and click Add to Cart. When you are ready, proceed to checkout and follow the steps to complete your order.
2. How will I know if my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout. If you do not receive it, please check your spam or junk folder.
3. How long does it take to process my order?
Orders are processed within 1-3 business days. Processing times may vary during busy periods, promotions, or holidays.
4. How long will delivery take?
Estimated delivery times depend on your location and selected shipping method. Standard delivery generally takes 3-7 business days after dispatch. Please refer to our Shipping Policy for more information.
5. Can I track my order?
Yes, where tracking is available, tracking information will be sent to the email address provided when placing your order. Please allow some time for the tracking information to become active after dispatch.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@thekookai.com.au . We will do our best to assist you, but changes or cancellations may not be possible once an order has been processed or dispatched.
7. What is your return policy?
Eligible items may be returned within 30 days, provided they meet our return conditions. Please see our Return & Refund Policy for full details.
8. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us at info@thekookai.com.au as soon as possible. Include your order number and photographs of the issue so we can investigate and provide an appropriate solution.
9. Can I exchange an item?
Exchanges may be available for eligible products. Please contact us before sending an item back so we can provide the correct return instructions.
10. What payment methods do you accept?
Available payment methods will be displayed at checkout. Payment options may vary depending on your location and the payment providers available to you.
11. Do you offer international shipping?
International shipping is available to selected countries. Shipping costs and delivery times vary depending on the destination and will be shown at checkout where available.
12. How can I contact you?
If your question is not answered here, please contact us at info@thekookai.com.au . We're happy to help with any questions about our products, orders, shipping, returns, or other store-related matters.